Refund policy

RETURNS

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Please note that under no circumstances will we accept ANY returns for a product that has been unpackaged and used in order to be attempted to be self installed by either the customer or installation by a third party.

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a tracked courier service to mail your return.

To start a return, you can contact us at returns@aescustoms.co.uk.

If your return is accepted, we’ll send you instructions on how and where to send your package. 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If you have any return questions, you can contact us at returns@aescustoms.co.uk.

FAULTY ITEMS

We understand on very rare occasions, things can sometimes go wrong, if any of the item's we have provided are faulty to your knowledge, email us on returns@aescustoms.co.uk within the first 7 days of receiving your order, with a full breakdown of the issue[s] along with supporting video evidence of the problem[s] you're experiencing. Majority of the time it comes down to user error, or a simple setup issue, which is why we ask for this as it allows us to see what issues you are exactly experiencing.

If the product becomes faulty within the manufacturers warranty period, the item will either be repaired or replaced depending on the issue, please contact us at returns@aescustoms.co.uk.

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a tracked courier service to mail your return.

EXCEPTIONS / NON-RETURNABLE ITEMS

The following types of items and services cannot be returned or refunded:

• A digital service such as Coding/Diagnostics
• Any products which have been installed by the customer themselves or installed by a third party.
• Products which have been unboxed and removed from the original packaging
• Products that are manufactured to a certain specification based on the vehicle, including items such as Android Screen Display upgrades and Apple CarPlay & Android Auto retrofit modules.

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.